After having used this mattress for 5 years I can certainly say we are pleased with this item! We were so pleased with it that we bought a King-sized mattress just like it. You will not go wrong with this mattress if you want a firm mattress that will last more than 2 years.
I ordered a 12" Medium Queen sized mattress and when it arrived I opened it up only to find that they had accidently sent me a 14" Medium King. As much as I would have loved to use the King I didn't have enough room for it so I contacted customer service. Because I already opened the mattress they couldn't take returns but they promptly fixed the problem and sent out the correct size mattress allowing me to keep the King. The King and the Queen I got sent were both marked as Medium but the Queen feels like its softer and has more give. Both mattresses are very comfortable, only negative I can say is they do sleep a little hot. Not disappointed with this purchase.
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